Refund & Resolution Policy

1. Nature of Directory Services

Dorynix functions as an independent technical directory and configuration utility. Access to our public search index, compatibility matrices, and architectural benchmarks is provided to visitors free of charge.

2. Technical Support Services & Resolution Assurance

Dorynix is an independent software discovery and technical support platform. Where users engage direct technical diagnostic sessions, configuration guides, or custom technical assistance packages provided directly by Dorynix, we stand behind our support with a 100% Technical Resolution Commitment.

If our technical desk is unable to resolve a verified configuration incompatibility or system setup issue within 30 days of service engagement, customers are entitled to a complete, prompt refund of fees paid directly to Dorynix for that technical support service.

3. Third-Party Provider Purchases & Fulfillment

Dorynix does not directly sell or fulfill software licenses. When users review and select licensing options from third-party providers indexed on Dorynix:

• Fulfillment, order processing, warranty, and merchant billing are handled directly by the independent third-party provider or authorized reseller.
• Returns and refund terms are governed by the merchant provider's published policies at the point of checkout.
• Our technical assistance desk remains available to assist users with configuration guidance and troubleshooting.

4. Dispute Escalation Procedure

If you encounter any difficulty with a technical guide, listing accuracy, or partner resolution, please submit a formal review request directly to our customer resolution team: